Thanks for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase.
Once we receive your evening dress, we will inspect it and notify you that we have received your returned dress. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
All orders which include a customized dress are final sales and cannot be returned or refunded.
A customized dress consists of any of the following: Open cup, Custom size or length, custom lining or any other modification that was made to the original design.
Please notice that all customization requests must go through the BERTA team for approval, prior to placing the order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All sales are final and can not be exchanged or returned. Once an order has been placed, it can not be cancelled nor refunded.
If you have any questions on how to return your item to us, contact us at [email protected]